Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not fully happy with your order, please contact us and we will do our best to resolve the issue quickly and fairly.

Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for a full refund.

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.
• You must notify us within 14 days of receiving your order.
• Returned items must be sent back within 14 days of notifying us.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened herbal teas or food supplements
• Any product where the protective seal has been broken
• Products that have been used or partially consumed

This does not affect your statutory rights if goods are faulty, damaged, or incorrectly supplied.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and photographs where possible. We will arrange a replacement, exchange, or refund as appropriate.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund. Approved refunds will be processed to your original payment method within 5–10 working days.

Original delivery charges are refundable where required by law. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

How to Request a Return

To request a return or report an issue with your order, please contact us with:

• Your order number
• Your full name
• Details of the issue or return request

We aim to respond to all enquiries as quickly as possible.